We are a provider for those who need, from the very beginning, a clear, formal and predictable process — absolutely discreet.

Every detail is put in writing: proposal, terms and protocol. Efficient thanks to technology.

The Team : Jean Paul & Noelia

Our services: home cleaning, windows and shutters, maintenance cleaning, and move-in/move-out cleans.

We ensure your home stays clean inside, pleasant and in good condition throughout the month. We free up your time and energy, because you are working with a serious provider.
For one-off jobs, we deliver what was agreed and take a task off your hands — no recurring costs.
We take on tasks you cannot or do not wish to do, but without most of the usual drawbacks: no invasion of your privacy, no dealing with a provider who fails to keep their word or from whom you do not know what has been done, no surprises in price or terms.

We bring the hotel experience to your home.

Some of our clients, whom we provide regular cleaning for, have told us we make them feel as if they are in a hotel. We work from day one to deliver a first-class service, because you pay to receive something fitting, not something mediocre. That is why our working philosophy is to give the same service from the first day to the last: not an inconsistent one depending on the week or how someone feels. It is consistency and predictability.

We adapt to you.

We have worked with and had the opportunity to get to know different types of families and people. We are not all the same, even if we forget it! It is not something predictable, and we always keep it in mind; we work at it. That is why we listen, we get to know you, and by default we treat you in a neutral manner, with respect and courtesy. We can be warmer, but we adapt our manner so as not to make you uncomfortable and so that you truly continue feeling completely at ease.

We operate in automatic mode (for regular contracts):

Once we begin working with you, you will not have to repeat instructions, nor constantly supervise, nor request the invoice each month — because precisely you hire our services to free yourself from a burden, not to increase it. Ninety-nine per cent of the time everything will run on autopilot for you; for any specific matter, we simply discuss it.

I am interested and would like more information.

You can book an appointment in this calendar for us to call you. The main subject is you: we will ask you straightforward questions about this service and have a brief conversation to listen to your needs. If we believe we are a good fit for what you are looking for, we will move on to the next step: the first visit.

Frequently Asked Questions (FAQ)

How does the process continue after the first contact?

First, we arrange a telephone appointment to align your needs with what we can offer. If everything fits, we send you a link by message to book a visit appointment in our separate calendar.
Before this appointment, you will receive our information document with the terms, which we will sign on the day of the visit.
During the visit, the focus is on personal acquaintance, clarification of any outstanding questions, and signing the contract. We then agree directly on a start date for the service in our operations calendar.

Do I need to tell you my availability, or how does it work?

We use a dynamic calendar, which we keep up to date with our availability. After you have submitted the form, it will be displayed to you automatically. If there is no suitable appointment for you, please write to us — we will then find a solution.

Your calendar is not loading or is not working.

Please try with a different device; a computer is ideal and more comfortable for this. If the problem persists, please send us an email at . Please state in the subject line or body that the calendar is not loading, so that we can fix it as soon as possible.

Are you insured and properly registered?

Yes, we are. We are two registered sole proprietorships in Switzerland with all insurances in order and our respective UID numbers. We work together in a coordinated team.

Do you have liability insurance?

Yes, we operate with a comprehensive business liability insurance provided by Die Schweizerische Mobiliar, one of Switzerland’s leading insurers. Our coverage includes:
Total protection of up to CHF 5,000,000 per claim for third-party damages (property and personal injury).
Extended special coverage for damages arising from breach of duty of care in safekeeping (e.g., negligence in the handling of client property).
Additional protection in the event of data protection breaches and criminal liability arising from business activities.
This ensures that any incidents during our service are covered at the highest level required on the Swiss market.

Do I need to insure you or make contributions?

No. As we operate as sole proprietorships, we are ourselves responsible for all insurances and bear these costs. You merely commission our service and do not need to make any additional contributions. We take care of everything necessary.

Do you have a contract?

Yes. Before the service begins, we draw up a written service contract, which you can read at your leisure. We sign it first and then pass it to you for signature.

Do you bring all the materials and necessary products?

Yes. We always bring everything required ourselves; you need not provide anything. These costs are already included in the price.

What is your hourly rate? What do your services cost?

We do not know that yet, for first we must clarify whether we can help you at all. Our service is tailor-made. We take down your requirements and, based on that, work out a fixed, individual price.
We work with fixed prices and focus on the result. We do not charge by the hour, as this brings disadvantages for both sides. Billing by the hour punishes efficiency: if we work quickly, we earn less; if we take longer, it costs you more. With a fixed price, we have the same incentive as you — we work as efficiently as possible, and you have planning security with no hidden costs.

Do you always work in pairs?

Yes.

Can you give me a price in advance?

No. We must inspect the condition on site, take measurements, and analyse the entire scope of work in order to prepare a binding quotation for you. A price without a prior visit would not be professional.

How important is punctuality to you?

Punctuality is the foundation of every job for us. We take this very seriously, because we respect your time. In the unlikely event that we are ever prevented from attending or are running late, we will always inform you well in advance.

Do you issue an invoice?

Of course. After each cleaning job, we send you the invoice electronically by email with a QR payment slip. Should you prefer not to engage with technology, we are happy to hand it to you in person.

Are you new to the business?

Yes, we are new to the market and have already worked for various clients.

Is this your main occupation or more of a side thing?

We are a young, but serious business. We devote ourselves exclusively to this activity — it is not a side job.

I only need a one-off cleaning. Is that possible?

Yes, very gladly.

What languages do you speak?

Our mother tongue is Spanish. We also communicate in High German and understand English as well.

What sets you apart from others?

In one sentence: We eliminate the risk of a cleaning service. Reliability and consistency in the long term.

How do you guarantee a good result that I am satisfied with?

Your satisfaction comes first, for our aim is always first-class quality. Should any discrepancies nevertheless arise, we resolve them promptly and without complication. This commitment to satisfaction is set down in writing in our service contract.

Do I need to check what you have done?

No, for that would mean we had not done our job properly — and that goes against our own standards. You need not check. We fill out a protocol after every service, which records precisely what was done and what was not. You receive this protocol together with the invoice.

It is the first time I am commissioning such a service.

No problem. We guide you step by step through the entire process and clarify all your questions, so that you always know exactly where you stand.

I have had bad experiences. Why should it be different with you?

Sometimes bad experiences help one recognise precisely what one does not want. We too have made mistakes and learnt from them. Since words are fleeting, we only guarantee what is fixed in writing: our contract is signed and stamped by both parties. That is our binding commitment to you.

Do you offer a trial cleaning?

If you wish, yes. We arrange to clean a specific area of your choice and only charge for that part.

Do you offer discounts or promotions?

No. Only large companies can afford discounts. The price we quote you is the only one that applies — and we respect it without exception.

What do you do to ensure you work professionally?

After the cleaning job, you receive our cleaning protocol, which records precisely what was done and what was not. We also document the condition with photographs before and after the cleaning. All of this can be found in your personal customer profile, where you have access to all invoices and documents at any time.

I am interested in the service for a person of the third generation.

We already look after clients of the third generation and adapt to their needs. We would be very glad to assist you further.

I do not need it for myself, but for someone else who did not receive a flyer.

Please recommend us without hesitation, even without a flyer. We are very happy to attend to every enquiry.

Will you respect my rules or simply do as you please?

Of course. In your home, your rules apply, and we adapt to them. We do not enter areas you exclude, we follow special instructions, and we handle sensitive surfaces with particular care. As mentioned: everything is put in writing so that nothing is forgotten.
And as we said: all of this is put in writing.

Do you listen to music or chat during work? Do you waste time?

No. We do not listen to music during work, as it distracts us from the task. We remain 100% focused. Even with each other, we only speak the bare minimum required to coordinate the tasks. And we do not waste time — after all, we would gain nothing from it ourselves.